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Zangle Help Desk (9/01/2011 10:13am)
Every so often, you may come across students with multiple student ID's. You may wonder...how is it that these students have multiple records? Sometimes it's due to how enrollment forms were filled out by a parent or guardian; some enter one last name, two last names, handwriting is not very clear, or a nickname was used instead of their legal name. Another reason could be due to user error (a typing error, not checking a legal document for verification, etc..). Regardless of the reason, we have some suggestions on how to prevent creating multiple records. 
  • Search the enrolling student by their birthdate. It's most likely that a parent will remember their child's birthdate and numbers are more legible then letters.
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  • Search for a student by partially entering their first and/or last names and using the percent sign (%)  to fill in characters that may meet the search criteria. We have noticed that most errors occur with students last names. Some are only entered with one last name, two last names, or it's hyphanated.  The example below show's how the '%' can be used to search for endless possibilities. 
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Notice how the example uses J% to search for student's first name.  When the '%' is used to search in this manner, you are telling the system to search for all students that have a name that starts with the letter 'J'.  Next, look at how the last name is being searched as '%Lop%'. When used in this manner, you are telling the system to search for all last names that have the letters 'L O P' regardless if it has any other characters in front or after 'L O P'. 
By using these suggestion, the number of duplicate records are less likely to occur.  If you do come across a student with multiple ID's, please submit a HELP desk ticket and we'll be able to merge that student's information into the ID that contains the most student history or it contains the student SSID number.