Turbo Meeting is a tool used by the ITS Support Center to provide remote computer assistance. The ITS Support Center is using this tool in support of the Help Desk and Standard Desktop Support services.
To Receive Assistance with Turbo Meeting
Turbo Meeting should only be run when you are on the phone with an ITS Support Center technician. Do not run Turbo Meeting and allow remote control unless you are on the phone with a PUSD tech and understand what is being done via remote support.
1. Download the Turbo Meeting Software
[Join a Meeting if u already downloaded the Turbo Meeting software Click Here to Join Now]
|Windows Turbo Meeting|
This download is a program file that you can double-click to run.
|Mac OS X Turbo Meeting |
This is a disk image file. Opening the dmg file will display a window with the TurboMeeting program inside.
2. Run Turbo Meeting
Save the downloaded file to your desktop and double-click on the Turbo Meeting icon to start the software. Remote control is only possible when this application is running.
You will see a window with an ID and Password. The ID will be provided to you by one of our technicians along with a password.
3. Allow remote control by ITS Support Center technician
4. Quit Turbo Meeting
Close the Turbo Meeting application to terminate the remote control session. You can keep the software on your computer for future assistance, or delete it and re-download again if necessary.